Privacy Policy

LivStatus is an uptime monitoring service operated by Synctric Technology Pvt Ltd, registered in Surat, Gujarat, India, and operating from offices including Kochi, Kerala. In this policy, “we”, “us” and “our” mean Synctric, and “you” means anyone who uses LivStatus or visits our website.

Account information. When you sign up we collect your name, email address and password. If you sign in through a third party, we receive the profile details that provider shares.

Monitor information. To run checks we store the URLs, hostnames, ports and IP addresses you ask us to monitor, along with any custom headers, request bodies, expected keywords and status codes you set up. Please don't put passwords or sensitive personal data in these fields unless a check genuinely needs it.

Alert settings. We store the destinations you connect for alerts, such as email addresses and Slack or Teams webhook details.

Check results. We record the outcome of each check, including response time, status codes, uptime, incident history and SSL and domain expiry dates.

Usage and device data. Like most websites, we automatically collect your IP address, browser type, pages visited and the time of access.

Billing information. LivStatus is currently free to use, so we don't collect payment details or store card numbers.

Messages to us. If you contact support, we keep the messages and any details you send.

We use your information to:

• run the monitors you set up and send you alerts
• create and manage your account
• show uptime, response time and incident history on your dashboard
• send service messages, such as security notices and changes to these policies
• respond to support requests
• keep LivStatus secure, prevent abuse and fix bugs
• understand how the product is used so we can improve it

We don't sell your personal information.

We share information only where it is needed to run the service:

• Service providers that help us operate LivStatus, such as hosting, email delivery and analytics. They may use the information only to provide those services to us.
• Alert destinations you choose. When you connect Email, Slack or Teams, alert content is sent to that service.
• Legal reasons. We may disclose information if the law requires it, or to protect our rights, our users or the public.
• Business changes. If Synctric is involved in a merger, sale or similar change, your information may be transferred as part of it. We will tell you if that happens.

Our providers may process data in countries other than your own. Where that happens, we take reasonable steps to protect it.

We use cookies and similar technologies to keep you signed in, remember your settings and understand how the site is used. You can block or delete cookies in your browser settings, but parts of LivStatus may not work properly without the ones needed for sign-in.

We keep your account information for as long as your account is open. Check results and incident history are kept for xxxx so you can review past performance. When you delete your account, we delete or anonymise your personal information within xxxx days, except where we must keep it for legal, tax or security reasons.

We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. No online service is completely secure, so we can't guarantee absolute security. If you believe your account has been compromised, contact us straight away.

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or limit how we use it, and to withdraw consent where we rely on it. You can update most details in your account settings. For anything else, email us at xxxx and we will respond within xxxx days.

LivStatus is not meant for anyone under 18. We don't knowingly collect information from children. If you think a child has given us personal information, contact us and we will delete it.

We may update this policy from time to time. When we make a significant change, we will notify you by email or on the site. The date at the top shows when it was last updated. Continuing to use LivStatus after a change means you accept the updated policy.

Questions about this privacy policy can go to xxxx, or by post to Synctric, xxxx.